Contract Management

Wilmington, N.C.-based CourseUp!, a developer of computer-based training and knowledge delivery solutions for franchise organizations and professional associations, has picked SumTotal ® Systems, Inc. (NASDAQ: SUMT) to provide technology for delivering, among other things, instruction on how best to launch and run a franchise. As part of the contract, CourseUp! purchased SumTotal’s ResultsOnDemand and SumTotal’s ToolBook ® Instructor 9.0.

“ResultsOnDemand will underpin how we transfer knowledge from a corporation to its franchisees,” said CourseUp! President Arnold Murdock, Ph.D. “Traditionally, franchise organizations have passed knowledge to franchisees through conference calls, face-to-face meetings and manuals. Relaying information with phone calls and manuals is not the best way to teach someone about the intricacies of running a franchise. We feel our customers will benefit from the speed and ease offered by ResultsOnDemand.”

ResultsOnDemand is SumTotal’s software-as-a-service (SaaS) model for analyzing performance and delivering learning over the Internet. ToolBook Instructor 9.0 is the newest version of SumTotal’s product for developing software simulations and e-learning content.

According to Dr. Murdock, the online services delivered by ResultsOnDemand may include developmental programs on such topics as merchandising, accounting and management.

Dr. Murdock says companies also call on CourseUp! to supply technical skills training to their franchisees. So CourseUp! purchased ToolBook® for developing online assessments and scenario-based training.

“With ToolBook and ResultsOnDemand, we can develop training content for franchisees and track the use of that content over time,” added Dr. Murdock. “The one-two punch of ResultsOnDemand and ToolBook gives us a user-friendly software solution for providing e-learning that’s better than anything we could find on the market.”

“And ToolBook is great for integrating multimedia assets such as audio, video and Adobe Flash. This, combined with Toolbook’s OpenScript language, allows us to develop high-end interactive training materials,” Dr. Murdock said. “We feel the content we build with ToolBook will run flawlessly on ResultsOnDemand because the same company makes both software products.

“ResultsOnDemand is cost-effective too,” said Dr. Murdock. “It’s hard to get into a system of this caliber at this cost. We loved the idea of SumTotal handling the server side of things as well. As a small organization, it was extremely attractive to have SumTotal handle the technical aspects of running ResultsOnDemand.”

“We believe companies choose our software so they can quickly deliver the critical learning that workers need to achieve business goals,” said Sanjay Dholakia, senior vice president for corporate and business development at SumTotal. “We feel our software strategically steers users to what they need to learn. For employers, that translates into things like a boost in sales, better employee retention or improved workplace safety.”

Sumtotal Systems
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